Best Practices in EMS Transformation During the PandemicCo-Hosted by NASEMSO, NAEMSP, and AIMHIRecorded Tuesday, February 2, 2021
Many EMS agencies have dramatically transformed their clinical and operational and approach for care delivery, as well as enhancing their role in the community, in response to the COVID-19 pandemic. EMS regulators have had to navigate the regulatory environment to change rules that facilitate the changes necessary for EMS agencies to effectively serve their communities. Implementing transformational change requires strong clinical leadership, responsive operational acumen, and in many cases, changes in the regulatory environment. Successful transformation takes close collaboration with medical direction, operations and regulatory oversight.
Join panelists from the Academy of International Mobile Healthcare Integration, the National Association of EMS Physicians, and the National Association of State EMS Officials as they highlight examples and best practices for navigating the clinical, operational and regulatory maze to facilitate transforming the role of EMS.
Have specific questions for our panelists? Send them to firstname.lastname@example.org in advance of the webinar!
Kenneth A. Scheppke, MD, FAEMS EMS Medical Director, State of FloridaMedical Director, Palm Beach County Fire Rescue
Veer D. Vithalani, MD, FACEP, FAEMSSystem Medical Director, Office of the Medical Director,Metropolitan Area EMS AuthorityChief Medical Officer, MedStar Mobile Healthcare
Ashley Thoele, MSN, MBA, RNDivision Chief, Emergency Medical Services and Highway SafetyOffice of Preparedness and ResponseIllinois Department of Public Health
J. Sam Hurley, MPH, EMPS, NRPDirector, Maine Emergency Medical Services
Kevin Smith, BAppB:ES, CMM III, ACP, CEMC (Invited)Chief, Niagara Emergency Medical Services
Kenneth J. Simpson, J.D., NRPInterim Chief Executive Officer, MedStar Mobile Healthcare
Matt Zavadsky, MS-HSA, NREMT
Chief Transformation Officer, Medstar Mobile Healthcare
Immediate Past President, NAEMT
Education Chair, AIMHI
High-Performance High-Value Financial Outcome Measures
Recorded November 12, 2020 | 14:00 ET | FREE
View Recording View/Downloads slidesMentioned during webinar: NAEMT.org / Initiatives /3.0
Your largest payer just sent you an email asking to start an Alternate Payment Model (APM) with you in which they pay you for the response, as opposed to the transport. They are offering to pay you 75% of the Usual, Customary and Reasonable (UCR) payment for a transport. Do you take the deal or not? Knowing your High-Performance/High-Value financial metrics like cost and revenue per response, per unit hour, and per transport are crucial. Further, changing payer mixes, payer policies and evolving service lines add to financial complexities. This webinar will focus on the development, tracking, and evaluation of the key financial performance metrics that will prepare you for the dynamic changes occurring in the EMS industry.
Medstar Mobile Healthcare
Fort Worth, Texas
Northwell Health CEMS
Emory University / Emory Healthcare
High-Performance/High-Value Operational Outcome Measures
Recorded August 10 at 14:30 ET | Free | Hosted by FirstWatch
The need to optimize EMS operations has never been greater! Our profession is entering into one of the most challenging economic, clinical and human resources times in a generation.
Maximizing operational effectiveness leads to economic efficiency, but must be balanced with employee satisfaction. Ken and Jimmy have mastered the art of using data and metrics to identify opportunities for operational enhancements and implementing them with a focus on the impact to employees. They have also been literally on the front lines of the COVID-19 pandemic, giving them a unique perspective on the impact it will have on our profession for years to come. Attendees will learn the ways MedStar and Medic Ambulance develop, monitor, and improve their 5 most important ambulance service operational metrics.
Chief Operations Officer
Medstar Mobile Healthcare
Fort Worth, Texas
James "Jimmy" Pierson
President, Chief Operating Officer
High-Performance High-Value Clinical Outcome Measures
Recorded June 9 at 2:00 pm ET
Hosted by FirstWatch
According to the American Heart Association (AHA), Stroke is the 5th leading cause of death in the United States. On average, there is a reported Stroke every 40 seconds in our nation. EMS has a pivotal role in the Chain of Survival, but what if there was a resource available to every EMS system that could help with Strokes? If you guessed the First First Responder (Dispatchers), you would be right. They are an untapped resource with valuable information to pass along to the many personnel in the Chain.
Join us for this informative webinar with AIMHI Education Committee members and learn how one system brought Emergency Medical Dispatchers (EMDs) into the treatment plan. Hear from Chuck Gipson and Wayne Harbour how using High-Performance High-Value Clinical Outcome Measures can change the way EMDs, field medics, and Stroke Teams work together to combat Strokes.
Quality & Education Manager
Chief Clinical Officer
Richmond Ambulance Authority
COVID-19 EMS Patient Management: Myth vs. Reality
Free Webinar Recorded March 13, 2020Watch On-Demand Now► | Download Slides
Medic Ambulance Service and Solano County Public Health in Solano County, CA are on the front-line of managing COVID-19 confirmed and persons under investigation (PUI) patients at Travis AFB in Northern California. More than 40 patients have been transported to area hospitals for further treatment.
Hear first-hand from Jimmy Pierson, President/COO Medic Ambulance; Dr. Bela Matyas, Solano County Public Health Director; and Ted Selby, Solano County EMS Administrator, how they planned for and executed the management of these patients and the impacts from a public health and EMS perspective. This valuable webinar will give attendees the ‘ground level truth’ about things like:
The presenters will plan 30 minutes of content so that there will be significant time to answer participant questions.
High Performance / High Value Outcome Metrics
from the AIMHI Benchmarking Survey
Free Webinar Recorded February 24, 2020
Watch On-Demand Now
Download the 2018 AIMHI Benchmarking Report
View MEDIC EMS's Performance Statistics
How good is your EMS system at achieving reliable outcomes for complying with a STEMI, Stroke or Trauma clinical bundle?
What is your average task time and how does it relate to an effective unit hour utilization?
Do you know your key financial metrics such as revenue and expense per unit hour, per call, and per transport?
AIMHI and FirstWatch are conducting a series of webinars that will provide insights into the clinical, operational and fiscal metrics that demonstrate how AIMHI member EMS systems achieve high performance/high value, and more importantly, keys to implementing quality and performance improvement methods in your system to possibly achieve comparable results.
The first webinar in the series, “Introduction to High Performance/High Value Outcome Metrics from the AIMHI Benchmarking Survey” will be held on Monday, February 24th at 1p ET, 12n CT, 10a PT. Your presenters will be:
AIMHI benchmarking studies perform a fundamental service to EMS leaders and local policy makers by providing information about the hallmarks of High Performance/High Value EMS (HPHVEMS) systems. AIMHI’s goal in releasing this information is to ensure the progress and growth EMS systems, and expand the reputation and efficiency of EMS nationally and internationally.
Now On-Demand►Free Webinar
Recorded December 4, 2019 at 2:00 pm ET
The world is becoming more focused on data, and sometimes it feels we gather data but don’t get the results we want. Data is a language all on its own – a language we must master in order to understand what the data is telling us. Transitioning data into useable information takes practice, just like learning a new language. This session will present several real-world case studies that demonstrate how to create a team focused culture that transitions data into business intelligence, business intelligence into strategy, and strategy into results.
Just as sports teams use data to build teams and win, we can do the same thing in EMS. However, when we win, our patients win.
Director of Operations
FREE | Recorded Wednesday, October 30 at 2:00 pm ET
Part 3 in the joint AIMHI-NAEMT series EMS Finance: Follow the Money
The third webinar in our EMS Finance series will walk participants through a 9-1-1 call from start (call comes in) to finish (dollars collected), explaining how each step of the process impacts the agency’s ability to get paid for the call:
The webinar is approved by CAPCE for a 1 hour continuining education credit.
FREE | Recorded Tuesday, September 23 at 2:00 pm ET
Part 2 in the series EMS Finance: Follow the Money
Watch On Demand Now:
Attendees will receive 1 hour of CAPCE-approved credit.
Attend “EMS FINANCE—WHAT DOES EMS REALLY COST?” will discuss:
Your hosts for this webinar:
Who Should Attend: All EMS practitioners who want to understand EMS financial operations. This webinar will help prepare attendees for positions in EMS management.
Challenging, Choosing and Modifying
Best Practices in Cerebral Vascular Accident (CVA) Management
Watch On Demand►
Recorded August 27 at 2:00 pm ET
Join us on August 27 at 2:00 pm ET to learn how Metro EMS (MEMS) developed a stroke protocol that is based on current science—and some common sense.
Hear how MEMS uses stroke assessment skills to differentiate between small and large vessel occlusions and determine the most capable hospital for the patient. The discussion includes processes such as early activation, bypassing stroke-ready hospitals, clinical outcomes, and data.
Watch On Demand►
Mack was born in Memphis, Tennessee on August 6, 1965. That year, the Beatles released four albums, one of which was “Help”. Maybe that’s why Mack ended up in a profession centered on “Help”-ing people!
Mack has been involved in EMS for 35 years. His EMS career began in the summer of 1983 when he attained his EMT Certification in Quitman, Arkansas, where he grew up. Mack joined the Quitman Volunteer Fire Department, where he volunteered for the ambulance service. Since then, he has worked as a Dispatcher, EMT, Paramedic, and Flight Medic. He also served as the Operations Director for one of the largest private ambulance services in Arkansas.
He is currently the Quality Manager at Metro EMS (MEMS) where he is responsible for ensuring its 387 FTEs deliver quality service to every patient. MEMS will exceed a response volume of 100,000 requests this year.
Mack's mobile healthcare experience spans all EMS provider types including volunteer, hospital-based, public utility model, private, and air medical.
Mack has served as board member and held many positions on Arkansas EMS associations, the Arkansas Ambulance Association, and numerous advisory boards and committees. He is the hospital liaison for MEMS and serves on Sepsis, STEMI, Stroke and Trauma committees at the hospitals in the MEMS service area.
He obtained an Associate of Science in EMS from UAMS in 1998, a Bachelor of Science in Biology and Chemistry from UALR in 1992, and a Master of Health Administration from Webster University in Little Rock.
Mack is married to Tina, who works at Acxiom, and they have 4 children.
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